Terms of Service

Welcome to PocketMMO. These Terms of Service set out how you may use PocketMMO. Please read them carefully. By using the game, you agree to them.

1Provider and scope

1.1PocketMMO is provided by Ali Tas, Seitenstettengasse 5/37, 1010 Vienna, Austria (“we”, “us”). Full provider details are in the imprint.

1.2These terms apply to the game PocketMMO on Android, on iOS and in the browser, and to all related features such as chat, forum, guilds, trading, marketplace and rankings (together, the “Game”).

1.3The terms of the app store you download the Game from apply in addition. How we handle your data is explained in our Privacy Policy.

2Minimum age

You must be at least 13 years old to play PocketMMO. If you are not yet an adult, you need the permission of a parent or legal guardian – especially for in-game purchases.

3Your account

3.1When you first start the Game, we automatically create a guest account for you. You can link it to an email address and password at any time to secure it and continue playing on other devices.

3.2An unlinked guest account is tied to your installation. If you delete the app or change devices, it may be lost, and we cannot restore it. We therefore recommend linking your account.

3.3Keep your login details secret. You are responsible for actions taken through your account to the extent that you are responsible for any misuse.

3.4Your account is personal. You may not sell, rent, give away or let anyone else use it.

3.5Character and guild names must not be offensive, indecent or misleading, infringe the rights of others or suggest that you belong to the PocketMMO team. We may reject or change inappropriate names.

4Licence and intellectual property

4.1We grant you a simple, non-transferable and revocable right to use the Game for private, non-commercial purposes.

4.2All rights in the Game – in particular its software, graphics, animations, music, sound effects, texts, characters and names – belong to us or our licensors.

4.3Without our consent, you may not copy, modify, decompile or reverse engineer the Game or any part of it, or extract, distribute or publicly share its content or graphics, unless the law expressly permits it.

5Virtual content

5.1The Game contains virtual currencies, such as diamonds and gold, and virtual items (together, “virtual content”). You do not acquire ownership of virtual content, but a right to use it within the Game and under these terms.

5.2Virtual content has no monetary value. It cannot be exchanged for or paid out as real money, goods or any other services outside the Game.

5.3You may only transfer virtual content through the Game’s own features, such as trading and the marketplace. Buying or selling virtual content or accounts for real money or outside the Game is prohibited.

5.4We continuously develop the Game and adjust game values as part of that (balancing). This may change the properties, values or availability of virtual content. We only make changes that significantly disadvantage content you have purchased for a valid reason and announce them in good time. Your statutory rights remain unaffected.

5.5We may remove or correct virtual content that reached your account through errors, misuse or rule violations.

6Purchases

6.1You buy diamonds and other offers through your device’s app store (Google Play or the Apple App Store). Payment, invoicing and refunds are handled by the respective store under its own terms. All prices are shown to you before purchase and include statutory VAT.

6.2We credit purchased content to your account immediately after the purchase is confirmed. For digital content, your right of withdrawal expires once we begin providing it, provided you expressly agreed that we begin before the withdrawal period ends and acknowledged that you thereby lose your right of withdrawal (Section 18(1)(11) of the Austrian Distance and Off-Premises Contracts Act, FAGG).

6.3If a purchase is reversed improperly, for example through an unjustified chargeback, we may remove the content concerned and, in case of repeated misuse, suspend the account.

6.4Your statutory warranty rights remain unaffected.

7Rules of conduct

PocketMMO thrives on a fair and friendly community. The following are prohibited in particular:

• cheats, hacks, bots, macros, auto-clickers, scripts or any other automation, as well as modified or rebuilt game clients;
• exploiting bugs instead of reporting them to us;
• attacking or overloading our servers or networks, unauthorised access, circumventing technical protection measures, and intercepting or manipulating network traffic;
• using multiple accounts to get around rules or suspensions or to move resources between accounts;
• trading accounts or virtual content for real money, fraud, phishing and obtaining login details by deception;
• insults, harassment, threats, hate speech, discrimination and extremist, pornographic or violence-glorifying content;
• publishing other people’s personal data;
• spam, advertising and links to third-party offers;
• posing as an employee, moderator or member of the PocketMMO team;
• unlawful content and infringing the rights of others.

8Player content and moderation

8.1You are responsible for the content you publish in the Game, such as chat messages, forum posts or names. You grant us the free, simple right to display this content in the Game and to process it for operating the Game.

8.2To enforce the rules and protect the Game against spam, fraud and abuse, we review content and game activity. We use automated methods for this and review manually where needed, especially after reports.

8.3Depending on how serious and repeated a violation is, we may remove content or restrict its visibility, restrict individual features such as chat, trading or the marketplace, remove virtual content obtained in breach of the rules, or suspend your account temporarily or permanently.

8.4You can report violations and unlawful content with the in-game report function or by email to support@mmo-forge.com. If you disagree with a decision, write to the same address and we will review the case again.

9Test and beta phases

We may offer test or beta versions of the Game, including to invited people only. During these phases, features may be missing or faulty, and game progress – levels, items and currencies – may be reset in whole or in part. Where possible, we announce such a reset in the Game beforehand. You may not pass on access to a closed test phase; we may end it at any time.

10Availability and development

10.1We work to keep the Game running smoothly but cannot promise constant availability. Maintenance, updates or technical faults may temporarily limit the Game.

10.2We keep developing the Game and may add, change or remove content and features.

10.3If we shut down the Game, we will announce it in the Game at least 30 days in advance. After that, virtual content can no longer be used. Your statutory rights remain unaffected.

11Termination and account deletion

11.1You can end your use of the Game at any time by deleting your account – in the Game or as described at pocketmmo.app/delete. Deleting your account permanently removes your progress and all virtual content.

11.2We may end your use of the Game without notice for good cause, in particular in case of serious or repeated violations of these terms.

12Liability

12.1We are liable without limitation for damage we cause intentionally or through gross negligence, and for personal injury.

12.2We are not liable for damage caused by slight negligence, except for personal injury.

12.3Mandatory statutory liability rules, such as those under product liability law, remain unaffected.

13Changes to these terms

We may change these terms where there is an objective reason, such as new features, a change in the law or security. We will inform you of material changes in the Game in good time and ask for your consent. If you do not agree, you can delete your account at any time.

14Governing law and jurisdiction

14.1Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law. If you are a consumer, you keep the protection of the mandatory provisions of the country where you habitually reside.

14.2The place of jurisdiction is Vienna. Claims against consumers are brought before the court of the district where they live, habitually reside or work (Section 14 of the Austrian Consumer Protection Act, KSchG).

14.3We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body.

15Final provisions

If any provision of these terms is invalid, the remaining provisions stay in effect. The German version is legally binding; the English version is provided for information.

16Contact

Questions about these terms? Write to us at support@mmo-forge.com.